Cookies & Privacy Policy Introduction

Coulsdon Home Hardware Limited cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Coulsdon Home Hardware Ltd. This Policy is incorporated into Rocket Lawyer’s (Terms & Conditions) and applies to information obtained by us through your use of the information, software, products and services made available through the coulsdonhomehardware.co.uk website (Website).

More simply put

Coulsdon Home Hardware Ltd is responsible for protecting your personal information. This Privacy Policy applies to information obtained through your use of our website.

Collection of your Personal Information

Coulsdon Home Hardware Ltd collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase fromCoulsdon Home Hardware Ltd, we will collect and store your billing and credit card information.Coulsdon Home Hardware Ltd may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

Coulsdon Home Hardware Ltd will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

More simply put

We collect information that could be used to personally identify you, such as your name and contact details. We may also collect information that is not personal to you and not linked to your personal information.

Information you provide when you register for an account

When you register for a Coulsdon Home Hardware Ltd account, you voluntarily give us certain Personal Information, including your:

• name and e-mail address.
• billing information, if you make a purchase or pay subscription fees. This is required to complete a commercial transaction on the Website.

More simply put

When you register for a account on our Website, you provide us with personal information, such as your name, e-mail address and billing information.

Information from third parties

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.

More simply put

We collect information about you from third parties, that we use to help us source potential customer leads.

Other information we collect

We also collect this Personal Information as you use the Website:

• User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.

More simply put

If you upload any user content to our Website, this may contain your personal information, which we may collect and use for the purposes described here.

Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

More simply put

We automatically collect certain information about you when you visit our Website. We use this information to analyse your use of the Website and to improve our services.

Use of your Personal Information

Coulsdon Home Hardware Ltd collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

• operate the Website and deliver the services.
• communicate with you about the services you use, as well as respond to requests for assistance, including account verification support if you’ve having difficulty accessing your account. Coulsdon Home Hardware Ltd will send a welcome email following registration to all registered users. We also periodically send service updates to registered users.
• display user content associated with your account and make sure it is available to you when you use our services.
• understand and improve how our users use and interact with our services.
• publicly disclose aggregated statistics regarding our users’ use of our services.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. When we process any payment made by you, we process your Personal Information to prevent or detect fraud, including fraudulent payments and fraudulent use of the Website. The legal basis for this processing is compliance with our legal obligations.

With your consent, we will send you direct marketing emails from our third party partners.

More simply put

We collect your personal information to perform the contract you enter into with us when you sign up to use our services. We also collect certain information when we have a good reason to do so. We will send you direct marketing emails from our partners, but only with your permission.

Use of cookies

The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Rocket Lawyer services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

More simply put

We use cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.

Data security & integrity

Coulsdon Home Hardware Ltd is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.

More simply put

Coulsdon Home Hardware Ltd’s website is designed to keep your personal information safe, however, we cannot guarantee the security of information transmitted over the internet or similar connection. You can do your part by keeping your password safe.

Your rights

Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact our DPO. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

More simply put

You have rights in relation to your personal information. Just contact our DPO to find out more.

Complaint resolution

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you’ll attempt to resolve the complaint with us first. Please contact us for more information.

More simply put

If you’re not happy with the way we’ve handled your personal information, you have the right to bring a complaint. Please contact us to find out more.

Third party advertising

We use remarketing services to advertise our products to you on third party websites after you have visited our Website.

More simply put

If you visit, or take any action on our website, we’ll show you targeted ads on other websites you subsequently visit.

Links to third party websites

Our Website includes links to other websites whose privacy practices are not underCoulsdon Home Hardware Ltd’s control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

More simply put

We link to other websites, whose privacy practices may differ from our own. We encourage you to read the privacy policy on any other website you visit carefully.

Children

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child’s account.

More simply put

No one under the age of 18 should useCoulsdon Home Hardware Ltd services

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback.Coulsdon Home Hardware Ltd encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

If you have any questions about any of this policy then please contact us at accounts@coulsdonhomehardware.co.uk

More simply put

We may change this policy from time to time. We encourage you to review this policy regularly.